Customer Representative - Wolverhampton

Description This; Wolverhampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A financial institution is seeking a Customer Representative in Wolverhampton, UK. This versatile role involves providing exceptional customer service, handling transactions, and assisting with inquiries across various channels. Training will be provided to ensure readiness. Ideal candidates should demonstrate strong empathy, communication skills, and a desire to help customers thrive. The position offers competitive benefits including private medical insurance and a pension scheme.

Benefits

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development

Life assurance

Access to health and wellness options

Paid volunteering days

Qualifications

• Ability to handle customer queries via different channels.
• Comfortable using digital tools and applications.
• Strong communication and empathy skills.

Responsibilities

• Support customers with transactions at the branch.
• Handle inbound customer calls.
• Educate customers on digital banking services.

Skills

Customer service

Digital applications

Communication

Empathy

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important rolewithin the branch, and we are the gateway to protecting and looking after our members working closely as a team.Some branches in this area are closed to the public on certain days as you will be helping members on thephones.

We are looking for future talent in our communities to work at our branches in theWolverhampton, West Midlandsarea. With this in mind, we will be conducting interviews to build a Talent bank in this location.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a45 minutecommute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please checkour other vacancies that are closer to you.

Your training will be basedvirtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extrasyou’llget

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pensionto help you builda strong foundationfor retirement

Access to an annual performance related bonus

Training and developmentto help you progress your career

A great selectionofadditionalbenefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved onesin the eventofyour death.

Wellhub– access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We arepurpose-driven. Uncompromisinglycustomer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.You’llneed to attach your up-to-date CV and answer a few quick questions for us.

Oncewe’vereceived your application successfully, we will invite you to the firststage;our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussedaroundwhat’s important to us in a member facing role at Nationwide.

In your candidate hubyou’llalso be able to gethints and tipsand watchvideosfrom ourcolleague’sgiving you a reallygood ideaof whatit’slike to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but fairer, more rewarding, and for the good of society

Whatyou’llbe doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

Whatcan’ta Customer Representative do! This is the great part about this role,it’sso versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

About you

We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel- We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight- We are brave in speaking out and saying what we think –we’rehonest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better- Wedon’tsettle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstratedthese.

Job Info

• Job Identification 1753
• Apply Before 01/14/2026, 11:55 PM