Customer Service Advisor

Optimise Talent Ltd; West Timperley; Hybrid; GBP 29,000; Full time

Job summary

A leading financial services firm in Altrincham is seeking a Customer Service Advisor to join their high-performing team. The role involves handling calls and emails from clients, providing exceptional customer service during interactions. Ideal candidates will have experience in a phone-based customer service role and strong communication skills. The position offers a salary of £28,750, hybrid work options, and various employee perks. Apply now for immediate consideration.

Benefits

Free onsite parking

23 days holiday plus bank holidays

Enhanced maternity/paternity

Career development opportunities

Discounted gym membership

Paid study leave

Annual salary review

Qualifications

• Experience in a phone-based customer service role.
• Ability to multi-task and work under pressure.
• Strong problem-solving skills.

Responsibilities

• Handle inbound calls from customers and address their enquiries.
• Understand and resolve complex queries.
• Ensure smooth customer service experience and adhere to SLAs.

Skills

Customer service focus

Good written communication

Good verbal communication

Job description

Customer Service Advisor - £28,750 - Altrincham – Monday to Friday 9am-6pm Hybrid (WFH 2 days!) or condensed hours (40 hours over 4 days)

This is a great opportunity to join a high performing and established Customer Service team in one of the most prestigious financial services businesses based in the Altrincham area of Trafford! You be responsible for handling calls and emails for existing clients and ensuring they always receive a world class customer service experience with every interaction!

The package for Customer Service Advisor :

• A basic salary of £28,750
• Free onsite parking
• 23 days holiday plus bank holidays and your birthday off
• Enhanced maternity / paternity & pension
• Regular all expenses paid staff socials, discounted gym membership, access to wellbeing platform, paid study leave and annual salary review
• Amazing offices based in Altrincham, Trafford
• Fantastic career development opportunities

The role of Customer Service Advisor :

• Handling inbound calls and from customers and dealing with their enquiries
• Understanding complex queries they have and solving any problems they may have
• Providing accurate information and ensuring that SLA’s and guidelines are adhered to at all times
• Ensuring a smooth customer service experience for all clients

What we're after for the Customer Service Advisor :

• Experience in working in a phone based customer service role
• Experience of working in a fast environment where multi-tasking and working under pressure is the norm!
• Someone who is customer service focussed with good written and verbal communication skills

Does this Altrincham based opportunity of Customer Service Advisor sound up your street? Please apply now for immediate consideration

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