Customer Service Advisor - Shifts

Belmont Recruitment; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is currently looking for a Customer Service Advisor to join the Telehealth Service. This is a full-time position located in Sunderland, requiring effective communication and previous customer service experience. The advisor will handle enquiries across multiple channels and provide guidance on services. Ideal candidates will have strong verbal and written skills. Must be able to start ASAP for an initial 3-month temporary contract.

Qualifications

• Previous experience in a Customer Service / Call Handling setting is required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Act as a first point of contact for customers and service users.
• Handle enquiries via various channels including telephone and email.
• Provide accurate information and guidance on services.

Skills

Customer Service

Communication

Job description

Belmont Recruitment are currently looking for a Customer Service Advisor to join Sunderland Council's Telehealth Service on an initial 3 month temporary contract. This is a full-time role working up to 35 hours per week on a shift basis.

Key Duties & Responsibilities

Act as a first point of contact for customers and service users

Handle enquiries via telephone, face-to-face, email, web chat, letter, and social media

Provide accurate information and guidance on council and partner services

Resolve enquiries at first point of contact or triage and escalate complex cases where required

Build strong rapport with customers through active listening and effective communication

Act as an advocate for customers, working with internal and external partners to meet service standards

Requirements

• Previous experience of working in a Customer Service / Call Handling setting
• Strong verbal and written communication skills

Please apply with an up to date CV ASAP if this role would be of interest to you