Customer Service Advisor 12 MonthFTC

Frontpage; Wolverhampton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading beverage distributor is seeking a Customer Service Advisor in Wolverhampton for a 12-month part-time contract. This role involves delivering exceptional customer support and effectively managing multiple customer interactions via calls, chats, and emails. Ideal candidates will have strong communication skills and experience in a customer-facing environment. Benefits include a company bonus scheme and access to a range of discounts, making it a rewarding position for those passionate about customer service.

Benefits

Product allowance alcoholic & non alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Generous holiday (inc bank holidays & trading)

Access to a range of high street discounts

Qualifications

• Recent call centre experience or customer-facing environment desired.
• Self-starter who can manage their own time effectively.
• Strong communication skills with a sympathetic telephone manner.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers via calls, chats, and emails.
• Manage multiple customer situations effectively.

Skills

Sales Experience

Time Management

Customer Service

Excellent Administration Skills

Organizational Skills

MS Office Proficiency

Job description

Job Title

Customer Service Advisor

Location

Wolverhampton

Job Length

12 Month FTC Part Time

Hours

Monday & Thursday - 10am - 2pm and Friday 10am - 3pm

Benefits

• Product allowance alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

Company Overview

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvics brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Ice Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together the one common goal remains and that is ensuring our people succeed.

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats and emails
• Follow company procedure on customer responses
• Promote online digital applications to customers
• Manage multiple customer situations effectively ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration IT and organisational skills with good experience of using MS office software

Application Process

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.
We look forward to receiving your application.

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type : Full-Time
Experience: years
Vacancy: 1

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