Client Advisor Manchester

BULGARI; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand is seeking a Client Advisor in Manchester who will act as an ambassador to maximize sales opportunities and enhance customer relationships. The candidate must have proven experience in jewelry or watches and a strong knowledge of the luxury business. Responsibilities include achieving sales targets, contributing to store goals, and maintaining a positive shopping experience. Excellent communication skills and a proactive selling approach are essential. This role promises a dynamic and engaging workplace.

Qualifications

• Fluency in English is required.
• Proven experience in Jewelry or Watches Brand is a must.
• Knowledge/previous experience in Luxury business is essential.

Responsibilities

• Act as an ambassador of the brand to maximize sales opportunities.
• Work as a team to achieve personal and store goals.
• Communicate about opportunities to develop community relationships.

Skills

Fluency in English

Proven experience in Jewelry or Watches Brand

Knowledge/previous experience in Luxury business

CRM techniques and tools

Proactive selling

Initiative and Negotiation Skills

Business Acumen

Job description

MISSION

The Client Advisor acts as an ambassador of Bulgari and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

Accountabilities

• To work as a team with management and co-workers to achieve personal and store goals
• Contribute to the store and service KPIs achievement
• To acquire, build and maintain an active client book
• To achieve and exceed monthly and yearly sales targets
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients
• To be professional, approachable, knowledgeable, and gracious in all interactions
• Ensure that all front areas of the store are clean and products are displayed
• To strive to be a customer service oriented to ensure a positive shopping experience

Profile / Skills

• Fluency in English
• Proven experience in Jewelry or Watches Brand is a must
• Knowledge/previous experience in Luxury business - Fashion Luxury
• CRM techniques and tools
• Proactive selling
• Initiative and Negotiation Skills
• Business Acumen

Soft skills

• Customer focus
• Strong knowledge and a genuine appreciation and interest in Jewelry
• Proactive selling
• Initiative
• Negotiation
• Business awareness