Contact Center Manager jobs in United States

Job DescriptionJob Description

Who We Are

With 42 branch locations throughout Pennsylvania, New Jersey and Delaware and a team of over 450, APR Supply Co. is a premier full-service distributor of plumbing, HVAC, PVF and hydronic supplies.

APR’s mission statement is to Create Enthusiastic Customers, which is anchored by our four core values; Customer, Accountability, Excellence, Results. Eligible applicants are expected to adhere to those values, and work alongside a team whose mission is to Create Enthusiastic Customers. CUSTOMER is our #1 core value and we seek a talented, enthusiastic, and customer-focused individual to join our Sales team in Lancaster, PA as an Inside Sales Representative.

What You’ll Do

As an Inside Sales Representative you will be responsible for writing orders, taking calls, preparing project bids, following up on orders and providing overall customer service.

Responsibilities include:

• Acts as the go-to person for solving problems, addressing technologies, and providing technical expertise on APR products.
• Builds trust and accountability with customers, becoming the person everyone wants to work with.
• Generates customer quotations, bids, submittals and follows up on requested quotes.
• Effectively uses Customer Relationship Management (CRM) system and phone system.
• Collaborates with Sales associates to provide outstanding customer service.
• Assists in multiple behind-the-scenes sales functions, addressing customer concerns, recommending products, and providing backup support.
• Writes orders accurately and in a timely manner.
• Provides troubleshooting and technical support.
• Identifies opportunities for value-added services and articulates solutions. Identifies and encourages the sale of additional products.
• Continues education on the latest updates through various channels.
• Handles product procurement and joint sales calls with outside salesmen.
• Investigates and resolves customer problems, addressing pricing deductions and material returns.

Required for Success

• A high school diploma or equivalent.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC & Plumbing products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems .
• The ability to plan, prioritize and organize work effectively.
• The physical ability to frequently lift & load items weighing 30-70 pounds.

Why You’ll Love Us
This is a full-time position which includes a competitive wage and our full benefits package. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.
Want more info? Visit www.aprsupply.com.

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