Customer Service Advisor – Hybrid

KHR - Recruitment Specialists; England; Hybrid; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Gravesend, England. The role involves providing excellent customer service and requires strong communication skills. The company offers hybrid working options, 25 days holiday, healthcare, and a bonus of £1,900. Join a growing business with opportunities for progression and training.

Benefits

25 days holiday

Healthcare

7.5% annual bonus

Qualifications

• Friendly and helpful telephone manner.
• Ability to remain productive with minimal supervision.
• Experience in maintaining accurate records.

Responsibilities

• Provide excellent customer service to clients.
• Respond to customer calls and emails.
• Liaise with installers for job bookings.

Skills

Excellent customer service skills

Confident telephone manner

Computer literacy

Good work ethic

Attention to detail

Job description

Let KHR help you find the perfect candidate

Up to £25500 per annum + + Bonus + Great Benefits + Hybrid Working

KHR is working with a market-leading company based in the Gravesend area. Due to growth, they are seeking a Customer Service Advisor to join them permanently.

Responsibilities

The Customer Service Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.

Duties will include:

• Answer the phone/emails: Respond to calls and emails from customers and take details of new bookings.
• Handle call-outs: Respond to call-outs and take details of the requirement.
• Arrange bookings: Liaise with installers, find the appropriate resource for a job, and make the booking between them and the client.
• Manage the information per booking: Enter all information into the in-house systems, and issue the correct paperwork.
• Payments: Take payment for the work, and liaise with Accounts to trade customers.
• Manage queries: Handle any queries about installation projects as they arise and manage day-to-day issues such as cancellations / re-bookings.
• General admin: Keep accurate digital and paper records of work completed and keep filing up to date.

Qualifications

• A friendly and helpful telephone manner, and confident on the phone.
• Good work ethic, with the ability to remain productive, and well-prioritised with minimal supervision.
• Excellent customer service skills, showing a polite and constructive approach to colleagues and customers alike.
• Computer literacy and confidence in working in an office environment.
• A multi-tasker who can oversee several open bookings at once.
• Willingness and aptitude to learn (e.g. about the product range).
• A responsible person with a keen eye for detail, quality, and a ‘get it the right first time’ method.

This is a fantastic opportunity to join a growing and already successful business that can offer ongoing progression and training opportunities.

There is the option to work from home 2 days per week and 3 days in the office. Benefits will include 25 days holiday, healthcare, death in service benefits and a 7.5% annual salary (£1,900) bonus.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.