One Stop - Customer Service Assistant

One Stop; Cockermouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail convenience business in Cockermouth is looking for a Customer Service Assistant to join their team. The role involves providing excellent customer service, stocking shelves, and assisting in daily operations in a dynamic retail environment. Ideal candidates will have strong communication skills and a commitment to safety and customer satisfaction.

Qualifications

• Must have passed the school leaver's age.
• Knowledge of store policies and safety regulations.
• Ability to provide excellent customer service.

Responsibilities

• Provide customer service in a fast-paced retail environment.
• Stock shelves and process payments.
• Ensure store safety and cleanliness.
• Assist in the daily operations of the store.

Skills

Customer service

Teamwork

Communication

Safety compliance

Job description

One Stop • Cockermouth • Apply by 29-Sep-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will withdraw the job offer.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain. We employ more than 10,500 colleagues.

Most of our stores are open seven days a week from 7 am to 10 pm and offer a range of products including fresh and chilled food, household essentials, snacks, treats, and beverages. Many stores also offer additional services like free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco, acquired in 2003. We operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive and accessible recruitment process. For support details, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, please click here.