Customer Service Representative - Inverness

Enterprise Rent-A-Car; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global mobility leader is seeking a Customer Service Delivery Representative in Inverness to provide exceptional service to customers renting vehicles. The role requires excellent communication skills, attention to detail, and a flexible schedule. Candidates must be over 21 years old and possess a full UK or EU driving license. This position offers £12.41 per hour with 45 contracted hours per week, starting immediately.

Qualifications

• Previous experience in customer service or retail.
• Flexibility to work a variety of shifts.
• Must have a full manual UK or EU driving license.

Responsibilities

• Greet customers warmly and assist with the rental process.
• Provide information about vehicle options and rental rates.
• Process rental agreements accurately and efficiently.
• Conduct vehicle inspections before and after rentals.
• Address customer inquiries and resolve issues.

Skills

Excellent communication skills

Customer-focused attitude

Attention to detail

Multitasking abilities

Strong work ethic

Job description

Overview

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We're looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately and requires flexibility with shifts available across seven days a week between 7am-10pm.

The pay for this position will be £12.41 per hour.

The number of contracted hours will be 45 per week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU driving licence.
• Location: Inverness