Contact Center Manager jobs in United Kingdom

We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, or Telecommunications within a call centre environment, this could be the perfect next step for you. The role is hybrid and you will need a reliable commute via public transport or vehicle; direct transport links are available from the south & west Birmingham area.

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate, and professional manner.
• Contribute to the overall team sales target and/or objectives through the selling and/or servicing of policies; this will include policy renewals.
• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of the customer and the insurer.
• Be available to provide levels of cover for inbound & outbound enquiries at all times.
• Assist where possible in the support of the team and department, e.g., providing administration support (processing post, cover note issues, marketing activities, data inputting, etc.).
• Process mid-term adjustments and invite renewals across different products within the department.
• Ensure all client documentation is issued correctly and internal records are kept up to date.
• Keep up to date with developments in product changes in accordance with current market trends and scheme facilities.
• Effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements.
• Actively promote other products to cross-sell across the company.

• Experience within a customer service role within a regulated environment such as financial services, insurance, or telecommunications (Call Centre, Insurance – claims, account handler, customer service, telesales, sales advisor).
• Strong IT skills, Microsoft 365 competent.
• Commutable distance to office; public transport links available if travelling from Selly Oak, Northfield, Kings Norton, and the general south/west Birmingham area.

If you feel you have the relevant skills and experience for this role, please click APPLY or send your CV to michelle.laight@pertemps.co.uk.