Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww

People First Team Japan/ピープルファーストチームジャパン; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in London seeks a Mandarin speaking Banking Hall Customer Service Associate. The role requires fluent Mandarin and experience in customer service, finance or banking. Responsibilities include compliance support, handling transactions, and clerical duties. The ideal candidate has a relevant degree and strong interpersonal skills. Competitive salary and office-based permanent position available.

Qualifications

• Essential to have native level Mandarin, both written and verbal.
• Experience in Customer Services, Sales & Marketing, Accounting or Banking is required.
• Degree educated (preferably in Finance, Economics or Marketing).

Responsibilities

• Request Source of Fund and Source of Wealth from customers.
• Maintain awareness of compliance policies and procedures.
• Handle unpaid cheques and inward remittance.
• Provide clerical support duties and handle operational tasks.

Skills

Fluent Mandarin

Customer Service skills

Good English

Marketing/Sales skills

Education

Degree in Finance, Economics, or Marketing

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:

Your New Job Title: Mandarin speaking Banking Hall Customer Service Associate

The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in banking.

Your New Salary: Competitive

Office based

Permanent

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• have Mandarin both written and verbal to a native level
• have Experience in Customer Services, Sales & Marketing, Accounting or Banking

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Request and obtain Source of Fund (SoF), Source of Wealth (SOW) from customers where appropriate
• Maintain an awareness and have comprehensive understanding of the internal 'Compliance’ Policy and Procedure and awareness of all other associated Compliance policies and procedures, and keep up to date with any changes made.
• Unpaid cheques handling
• Inward Remittance handling
• Remittance Enquiry
• Acts as cover for any other staff members include all areas of the department
• Provide clerical support duties, such as filing, data input, and ad hoc projects and all operational tasks
• Adhere to the Bank and Banking Department’s Code of Conduct and comply with Banking Department and the Bank’s policies and procedures manual at all times
• Assisting the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports
• Any other duties assigned by the Head/Deputy Head of Banking Department, or a team leader/ supervisor

The Skills You'll Need to Succeed:

• Degree educated (preferably in Finance, Economics or Marketing )
• Experience in Customer Services, Sales & Marketing, Accounting or Banking
• Banking Operations
• Retail Banking Financial Products and Services
• Regulatory, legislative requirements and industry practice for the financial crime disciplines, including Fraud, Sanctions, and other related areas
• Marketing/Sales skills
• Good English and Chinese written / verbal communication
• Email writing skills
• Good skills in time management
• Good interpersonal skills with attention to details
• Proficient in MS Office ( Word, Excel, PowerPoint)
• Demonstrable track record in driving operational efficiency
• Able to multi-task

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.