Customer Care Manager – Residential Developer – Central London

Pinnacle Recruitment Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading residential developer in Central London is seeking an experienced Customer Care Manager to oversee a team and ensure exceptional service from the purchase stage through to handover. Candidates should have a strong background in high-end residential developments and demonstrate excellent communication and leadership skills. This role offers a fantastic opportunity to work within a prestigious organization committed to quality and customer satisfaction.

Qualifications

• Experienced in high-end residential developments.
• Ability to manage a customer care team effectively.
• Experience in client interactions from purchase to handover.

Responsibilities

• Manage a small team on site and be the point of contact for client care.
• Provide assistance from the purchase stage to completion and handover.
• Ensure high quality of customer service is maintained.

Skills

Leadership

Customer service

Communication

Job description

Customer Care Manager – Residential Developer – Central London

My client, a top private developer located in Central London, is a cash-rich company specializing in private residential developments within London. They have a great reputation in the industry and a world-class team, with plenty of support to grow and expand their team further with the backing of their clients and shareholders.

The company currently has a number of high-profile projects within London and has more in the pipeline. They have a strong financial backing and are growing in size and reputation due to their recent successes within the industry.

They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager/Senior Coordinator with experience in high-end new home residential developments in London.

Role Specification

• The role will be site-based, managing a small team, and will be the point of contact for client care.
• You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage.
• You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and deal with any queries they may have.
• You will also have a small team reporting into you and will ensure that a high quality of customer service is maintained consistently.
• Assisting the production team to ensure properties are fully inspected and dealing with the snagging process to ensure there are no problems or defects with each individual property.

Essential Skills

• Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
• Leadership and excellent communication skills.
• Able to provide an exceptional first-class customer service.
• Experience managing the customer care team.
• Experience dealing with clients face-to-face from initial purchase stage to handovers.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this position and would like to know more, please apply with an updated CV.