Customer Care Manager – Residential Developer – North London

Pinnacle Recruitment Ltd; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Manager for roles in North London. This position involves overseeing high-end residential developments, managing a team, and ensuring top-notch customer service from pre-purchase to handover. The candidate must possess strong leadership skills and experience in the residential development sector.

Qualifications

• Experienced Customer Care Manager/Coordinator within the high-end residential industry.
• Leadership and excellent communication skills.
• Experience managing a customer care team.

Responsibilities

• Manage a small team and oversee high-end residential developments.
• Assist clients from purchase to completion and handover.
• Liaise with build team for property inspections and snagging.

Skills

Leadership

Excellent communication

First-class customer service

Team management

Client relationship management

Experience in high-end residential

Job description

Customer Care Manager – Residential Developer – North London

Salary: £40k-£45k plus package
Location: North London
Regions: Hertfordshire, London

My client, a top developer located in North London covering sites across North London and Hertfordshire, has a great reputation in the industry and a world-class team. They have plenty of support to grow and expand their team further with the addition of experienced personnel.

The company currently has a number of high-profile projects within the region and have more in the pipeline. They have strong backing financially and are growing in size and reputation due to their recent successes within the industry.

They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager with experience in overseeing multiple high-end new home residential developments across the regions.

Job Specification

• The role will be head office and site-based and will involve managing a small team.
• You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage.
• Liaising and assisting the build team to ensure properties are fully inspected and dealing with the snagging process to ensure there are no problems or defects with each individual property.
• You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and dealing with any queries they may have.
• You will also have a small team reporting into you and will ensure that a high quality of customer service is maintained consistently.

Essential Skills

• Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
• Leadership and excellent communication skills.
• Able to provide an exceptional first-class customer service.
• Experience managing the customer care team.
• Experience dealing with clients face-to-face from initial purchase stage to handovers.
• Experience working on multiple developments.

If you are interested in this position and would like to know more, please apply with an updated CV.