CX-Driven Customer Service Manager (Logistics)

P3 Search & Selection; Daresbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics business is seeking a Customer Service Manager for their Daresbury site. This hands-on role involves leading a team, improving the Customer Experience, and handling administrative duties. Ideal candidates will have customer service experience, team management skills, and proficiency in Microsoft Office. The role offers an attractive salary and opportunities for further training and development.

Benefits

Attractive salary

Opportunities for further training and development

Qualifications

• Background in Customer Service and Administration required.
• Experience managing a team is ideal.
• Confidence in using Microsoft Outlook, Excel, and Word is necessary.

Responsibilities

• Lead a team of Customer Service Representatives.
• Work with the Transport team to meet customer expectations.
• Assist with customer service and administrative tasks.
• Take responsibility for escalation points.
• Assist with training the team.
• Analyse improvements for Customer Experience strategy.

Skills

Customer Service Management

Team Leadership

Effective Communication

Analytical Skills

Proficiency in Microsoft Office

Job description

A leading logistics business is seeking a Customer Service Manager for their Daresbury site. This hands-on role involves leading a team, improving the Customer Experience, and handling administrative duties. Ideal candidates will have customer service experience, team management skills, and proficiency in Microsoft Office. The role offers an attractive salary and opportunities for further training and development.