Automotive jobs in United Kingdom

Social network you want to login/join with:

A career at Loftware is more than just a job– it’s an opportunity to help shape the supply chain of the future.

Job Summary

As anEnterprise Customer Success Manager, you will be the focal point for setting up our Customers up to maximize Value, Health and Success through understanding our Customer’s Strategic initiatives, the business objectives that underline this and using this to be the true voice of the customer internally at Loftware. You will impact our customers immensely by helping them to realize their labeling, artwork management and Clinical trials objectives by building meaningful relationships with each customer.

You will understand our customer’s needs and proactively identify ways in which they can interact with Loftware to achieve their goals! This role will report to the Manager of Customer Success and Partner with Loftware Customer Success, Sales, Services, Support, Product, Engineering and Marketing teams to ensure customers get tangible business value from Loftware to drive retention, while also collaborating to identify expansion opportunities of Loftware's enterprise software solutions.

Required Experience

• 4+ years in a SaaS environment customer success role managing accounts
• Enterprise Software experience, Supply Chain solutions a bonus.
• Proven results in retention, adoption, and expansion of enterprise accounts
• with $100K+ ARR.
• Experience using playbooks and strategic business plans for account management.
• Understanding Multiple product and Stakeholder Value propositions an advantage.
• Strong written and verbal communication skills.
• Passionate and excited about the prospect of helping build out our customer success processes and organization.
• Quick learner and can work effectively in a dynamic environment.
• Proactive mindset and excellent time management skills.
• Willing and able to travel domestically and abroad as necessary.
• Experience in Life Sciences, Medical Device, Pharmaceutical and Clinical trials sectors would be advantageous.

Key Responsibilities

Account Management & Strategic Partnership

• Manage a portfolio of roughly 30 - 40 customers. Build and maintain strong, long-term relationships with key stakeholders within enterprise accounts. Develop a deep understanding of their business needs and objectives. Partner with Sales to formulate joint account plans.

Customer Success Planning

• Collaborate with customers to create tailored success plans, ensuring alignment with their business objectives, and measuring success through defined KPIs.

Product Adoption & Training

• Proactively monitor customer usage and health metrics to ensure optimal adoption of the product. Provide training and resources to drive full utilization and success. Make sure that customers get maximum value from Loftware and give them insight into this by scheduling and/or running tech-touch activities (Webinars, Surveys, User Meetups, etc.).

Customer Advocacy & Feedback

• Act as the voice of the customer within Loftware, relaying feedback to product teams for improvements and enhancements. Advocate for customer interests while balancing company objectives.
• Partner with account management and sales teams to manage contract renewals and identify opportunities for upselling or cross-selling additional products/services.

Risk Management, Problem Solving and Customer Health

• Identify potential challenges or risks to Customer Health early on and Lead a cross functional team to develop strategies to mitigate them. Proactively address customer concerns and ensure swift resolution of issues.

Customer Business Reviews

• Conduct regular business reviews with customers to demonstrate ROI, review product performance, and align on future goals.

Internal Collaboration

• Work cross-functionally with sales, product, marketing, Professional Services, Engineering and technical support teams to ensure a seamless customer experience. Along with CS management develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
• Strong relationship management and communication skills, with the ability to influence and guide C-suite executives.
• Proven track record of driving customer satisfaction, retention, and expansion within enterprise accounts.
• Excellent problem-solving abilities, with a proactive and customer-centric approach.
• Ability to navigate complex organizational structures and build consensus across multiple departments.
• Strong analytical skills, with the ability to interpret data and customer feedback to drive decision-making.
• Experience in Life Sciences, Medical Device, Pharmaceutical and Clinical trials sectors would be advantageous.

Technical Proficiency

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, Totango) is a plus.
• Comfortable with data analysis and reporting tools

Education

• Bachelor's degree in Business, Marketing, or a related field.
• MBA or relevant certifications are a plus.

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us:

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

#Makeyourmark with Loftware and apply today!