Customer Service Administrator

DHL Supply Chain; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading global logistics company is seeking a Customer Service Administrator in Manchester to manage calls and provide administrative support for asset maintenance. This role involves ensuring efficient communication for breakdowns and monitoring service levels. Ideal candidates should possess strong communication skills, experience in high-pressure environments, and an understanding of fleet maintenance.

Benefits

Generous pension scheme with 8% employer contribution

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans and free mortgage advice

Qualifications

• Strong communication skills (telephone) required.
• Experience in a high-pressure environment preferred.
• Fleet maintenance knowledge is desirable.
• Previous experience in a call center is also desirable.

Responsibilities

• First point of contact for dealing with breakdowns.
• Ensure vendor and site calls are answered on time.
• Record breakdowns in the Key 2 system and process them.
• Update the system with relevant repair details.
• Build relationships with service providers.
• General admin duties.

Skills

Strong communication skills

Good interpersonal skills

Computer literate

Experience in a high-pressure environment

Job description

Pay Rate: £24,700
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday between the hours of 6am-7pm (must be flexible, will most likely be between the hours of 9am-7pm)
Location: Manchester, M32 0UT

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Service Administrator to be responsible for answering calls within the busy Central Maintenance Control as well as general admin support for asset maintenance and rental services. It involves managing information from service providers and sites while continually monitoring service levels and measuring KPI's.

A TYPICAL DAY MAY INVOLVE

• Being the first point of contact for dealing with breakdowns within the business
• Ensuring all vendor and site calls are answered within the agreed timescales
• Ensuring all breakdowns are recorded in the Key 2 system and processed through to relevant vendors for completion
• Updating the system with the relevant repair details
• Build relationships and liaise with service providers
• Work effectively within a team that controls and manages the repairs, maintenance and breakdowns of the majority of the DSC fleet
• General admin duties

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong communication skills (telephone)
• Experience in working in a high pressure environment
• Fleet maintenance knowledge - desirable
• Good interpersonal skills
• Computer literate
• Previous experience within a call center environment - desirable

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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