Administrative Assistant à Grande-Bretagne

RESPONSIBLE TO:Care Manager

JOB PURPOSE: To support the Care Delivery team by ensuring the smooth running of the office, supporting with recruitment of new CareAngels and covering care visits as required.

WORK HOURS:This is a full-time position, Monday to Friday from 9am to 5pm. The role includes care delivery and a degree of flexibility to meet the operational needs of the business. Also includes one weekend in four on-call and one weekday on call, with additional remuneration

MAIN DUTIES:

The Office Administrator is responsible for ensuring the smooth running of the Guardian Angel Carers Wimbledon & Kingston branch. This includes: answering the phone in a friendly and professional manner, diverting the call to the appropriate member of the team; keeping call logs, care logs and other computer based systems up-to-date; ensuring the office has sufficient stock of stationery, PPE, uniform etc; posting new CareAngel job adverts and screening potential candidates, then following up on all necessary paperwork to ensure new CareAngels are ready to start work.

The role will also include covering CareAngel absences, covering new care visits until a new CareAngel is recruited and on-call responsibilities. While the role is office based, there will be some field-based work as necessitated to ensure the smooth running of the business.

• Previous administration experience within a busy office environment

• A desire to work in a fast-paced industry

• Understanding of company policies and procedures

• Willingness to train as a carer and be able to deliver care
• Excellent communication skills; written and oral

• Excellent organisational and time management skills
• Positive attitude, self-motivated, flexible, approachable, presentable, able to use initiative, reliable, team worker
• Willingness to contribute to team efficiency through constructively supporting others
• Ability to quickly develop good rapport with new people
• Be able to plan and carryout own work schedule
• Work efficiently to deadlines
• Excellent IT skills, particularly Microsoft Office
• Proven ability to effectively use database systems
• Good numeracy and literacy skills

Recruitment

oRecruitment activities, external events and networking to widen application funnel

oComplete all new employee recruitment tasks to ensure compliance

oMeet with RM / office team to determine current and future demand needs

oManage live recruitment adverts

oSet up successful applicants on My Learning Cloud and book onto necessary training

oEnsure completion of all tasks for Onboarding applicants

oInterview paperwork

oOffer letter, recruitment pack and contract signed

oManage DBS and ensure cleared prior to employment

oEnsure health and references checks are complete and verified

oNecessary ID and proof of address gatheredCar Insurance, TAX and MOT details saved

oUpdate and monitor all forms of recruitment enquiry leads: Indeed, Team Tailor, Facebook and others

oScreen all CVs, complete telephone interviews

oRespond to all applicant enquiries promptly and efficiently

Other

oAudit of office supplies and re-ordering as required

oEnsure all training is up-to-date for self and carry out further training and development as required

oAnswer the office phone

oOn call duties as per rota

oCarry out care visits as per OTH

oAttend unscheduled care visits at short notice

oSchedule own diary, ensuring it is up to date by Friday for the week ahead, and respond accordingly to emails

• Work in accordance with the policies, procedures and philosophy of Guardian Angel Carers

oContribute to a healthy and safe working environment

oAny other tasks as delegated by Registered Manager