Seasonal Visitor Experience Host

Edrington; Kirkwall; On-site; GBP 10,000 - 40,000; Part time

Job summary

A premium spirits company in Kirkwall is seeking Visitor Experience Hosts for seasonal positions at Highland Park Distillery. The role involves delivering exceptional customer service, conducting distillery tours, and ensuring a memorable visitor experience. Candidates should possess excellent communication skills and be flexible regarding shifts, including weekends and evenings. Both part-time and full-time opportunities are available, making this an excellent chance to join a thriving team. Applications close on January 7, 2026, with interviews the following week.

Benefits

Salary £14.26 per hour

37 days holiday plus volunteer days

Pension contributions up to 14%

Private medical insurance with 24/7 GP access

Annual product allowance and staff discount

Qualifications

• Enthusiastic and committed approach to work.
• Ability to work under pressure.
• Flexibility in working various shifts, including weekends.
• Full, clean driving license required for occasional driving duties.

Responsibilities

• Welcome visitors and deliver a 5-star experience.
• Conduct distillery and virtual tours, and whisky tastings.
• Maintain up-to-date stock knowledge regarding products.
• Ensure guests leave with a distinctive Highland Park experience.
• Maintain excellent standards of housekeeping.

Skills

Excellent communication skills

Interpersonal skills

Teamwork

Flexibility

Enthusiastic and committed approach

Job description

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £14.26 per hour (£21.39 per hour at weekends)
• 37 days holiday, plus 4 Giving More volunteer days (pro rata)
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop

Embrace Excellence

We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit.

Shifts will vary across weekdays and weekends, you will work predominantly 9.30am to 5.30pm, however dependant on business needs there may be some evening work required. This is a seasonal role (Mid March until 30th September 2026). We have both full time and part time roles available. (Part time hours 22.5 hours a week Mon-Sun/ Full time hours 37.5 hours a week Mon-Sun). Please answer the questions on your application to select whether you would like to be considered for full time, part time or both.

Make an Impact

Reporting to the Visitor Experience Manager, key responsibilities include:

• Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery
• Providing distillery and virtual tour experiences, whisky tastings and excellent retail customer service, imparting up to date whisky knowledge
• Maintaining up to date stock knowledge regarding pricing, product origination, product function and story
• Through engagement and personal drive ensure that every guest leaves having had a distinctive Highland Park experience
• Ensuring excellent standards of housekeeping are maintained

Your Talent and Skills

Tobe successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is required as there may be occasional driving duties.

Applications closeWednesday 7th January 2026 (Interviews will take place week commencing 19th January 2026)

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved.

From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.