Receptionist/Secretary/Scheduler

North Country Hospital; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused healthcare provider in Newport is seeking a dedicated individual to assist in front office functions for the Rehabilitation Services Department. The successful candidate will register patients, manage schedules, and provide excellent customer service. Qualifications include a high school diploma or equivalent, strong multitasking abilities, and proficiency in Microsoft Office. This role requires happy and ethical employees who prioritize patient care and maintain confidentiality. Competitive compensation and opportunities for growth are available.

Qualifications

• High school diploma or equivalent with preferred experience in a medical field.
• Ability to maintain confidentiality is essential.
• Individual must be ethical, honest, and responsible.

Responsibilities

• Provide customer service via in-person and phone communication.
• Register patients and schedule outpatient services.
• Manage department schedules and insurance verification.

Skills

Customer service

Insurance verification

Multitasking

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25‑bed critical access hospital, where we prioritize the well‑being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.

Position Statement

Under the direction of the Director of Rehabilitation Services, assists in maintaining the day‑to‑day front office functions of the Rehabilitation Services Department. This position is the first contact for patients, visitors, outside healthcare providers, and other NCH department employees. Routinely provides support services for the Rehab clinical staff.

Key Responsibilities:

• Provide excellent and courteous customer service via in‑person, phone, and other forms of communication during all situations.
• Patient registration and accurate scheduling of outpatients and clients receiving contract services through Rehab.
• Scheduling staff through managing efficient computerized department schedules which include meetings, education, space/equipment needs, and other scheduling requests.
• Insurance verification, obtaining prior authorization, and monitoring of insurance regulations for clinical documentation and billing including maintaining department tracking worksheets.
• Chart management which includes reviewing clinical notes/charges, scanning, faxing, obtaining appropriate provider signatures, ensuring completeness of discharged encounters, and all other necessary tasks.
• Assist Director with achieving quality metrics and maintaining department statistics.
• Assist Director with EMR updates and implementation.
• Assist with completing contract billing if designated.

Knowledge, Skills and Abilities:

• Required is a high school diploma or equivalent with preferred experience in a medical field.
• Ability to maintain confidentiality is essential.
• Essential is the ability to maintain a positive attitude while engaged in multiple tasks, meeting deadlines, and prioritizing.
• Individual must be ethical, honest, and responsible.
• Computer competence required with Microsoft Office proficiency and medical terminology preferred.
• High attention to detail and ability to multitask.
• Ability to follow NCH’s standards of behavior.

Physical Demands:

• Manual dexterity and mobility required.
• Some lifting of supplies and equipment required.
• Extended periods of desk/computer tasks required.