Maintenance Office Administrator

The Imperial London Hotels Ltd; City Of London; On-site; GBP 29,000; Full time

Job summary

A London-based hotel group is seeking a Maintenance Office Administrator to support the Maintenance Manager and help maintain departmental records. The ideal candidate will have experience in facilities assistance, good IT skills, and the ability to manage multiple tasks effectively. You will work with a diverse team in an independent family business committed to providing excellent hospitality. Join us to contribute to our legacy and future growth.

Benefits

28 days holiday, increasing with service

Access to training and development programs

Discounts at hotels and dining outlets

Health Cash Plan

Qualifications

• Previous experience in Facilities Assistance or a similar role.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Ability to prioritize and manage multiple tasks efficiently.

Responsibilities

• Support the Maintenance Manager in project management.
• Maintain accurate departmental records and reports.
• Order parts and handle inventory control.

Skills

Facilities Assistance experience

Microsoft Office skills

Project management understanding

Multi-tasking ability

Purchasing and invoicing processes

Job description

Maintenance Office Administrator

Imperial London Hotels Group

40 hours (5 out of 7 days weekly rota)

£28,215.00 + Benefits

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes Royal National Hotel which remains UK largest hotel with over 1,600 rooms. Bedford Hotel, City Sleeper, President Hotel, Tavistock Hotel, Morton Hotel and Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2026.

We are currently recruiting for a Maintenance Office Administrator based in the heart of Bloomsbury to join our vibrant and multi-cultural team.

We don't want you to work for us, we want you to work with us and be part of our ILH Family.

What you will be doing

As the Maintenance Administrator, you will play an important role in supporting the Maintenance manager and maintenance department. Your role will include keeping the clean departmental records and reports up to date. Ordering parts and supplies and Stock control of inventories. You will be responsible for building relationships with our key suppliers and supporting Hotel Operations to ensure minimal disruption to the guest and daily operations.

Key Duties will include the following:

• Assist the Maintenance Manager to successfully deal with projects from initiation to completion.
• Making orders for parts and cost control.
• Ensure all required documents are obtained from contractors and suppliers.
• Assist in compiling building safety registers within the Hotel

What we would like from you

• Previous experience as a Facilities Assistant or similar experience
• Good IT skills including Microsoft Office (especially Excel & Power Point)
• Good understanding of project management and the ability to multi-task effectively and prioritise workload
• Demonstrable understanding of purchasing, invoicing & procurement processes
• Drive to work pro-actively independently and as part of a team
• PPM records
• H&S (Saeker)

What you ll get in return

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH's nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay – instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high‑street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well‑being support
• Access to our Employee Assistance Programme by Hospitality Action
• You can explore additional benefits here:
• About Us: With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!