Optico ofertas em Espanha

Join to apply for the Field Services Engineer role at Bionano

Join to apply for the Field Services Engineer role at Bionano

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

• Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
• Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
• Diagnose and resolve complex failure modes remotely in collaborating with Customer’s Solution specialists. (15%)
• Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
• Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
• Keep up-to-date with administrative tasks such as providing timely and accurate installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
• Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in the alignment and troubleshooting of imaging systems or relevant research / clinical devices.
• Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities :

• Capital equipment support experience in a research lab environment, with experience in two or more of the following areas :
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Able to lift 30kg

Education, Certifications, Licenses :

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English, with strong knowledge of French and / or Spanish.

Travel Requirements :

• Up to 60% travel time expected.
• Continental and international travel as needed.
• Valid driver’s license.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

Referrals increase your chances of interviewing at Bionano by 2x

Sign in to set job alerts for “Field Services Engineer” roles.

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 1 day ago

Maritime IT Field Service Technician - Spain / Gibraltar

Madrid, Community of Madrid, Spain 2 weeks ago

Field Service Engineer I&C for Turbomachinery Field Service Engineer - Monitoring and Diagnostics

Madrid, Community of Madrid, Spain 2 weeks ago

Field Service Engineer - Monitoring and Diagnostics

Zamudio, Basque Country, Spain 2 weeks ago

Field Engineering Program - Technical Field Advisor - HD Steam Turbine Service Operations Engineer- 100% remoto Field Engineering Program - Technical Field Advisor - Control Systems Field Engineering Program - Technical Field Advisor - Control Systems

Bilbao, Basque Country, Spain 11 hours ago

Salamanca, Castilla and Leon, Spain 1 week ago

Orihuela, Valencian Community, Spain 10 hours ago

Field Service Engineer – Biomolecular Solutions (Genomics, Automation & Cell Division) – (Basque country and Navarra)

Bilbao, Basque Country, Spain 1 month ago

Madrid, Community of Madrid, Spain 1 week ago

Sevilla La Nueva, Community of Madrid, Spain 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr