Customer Service jobs in United States

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Responsible for being the primary internal support contact and point person for sales personnel and strategic partners. This individual will deliver superior service and support to all internal/external sales staff, as well as sales partner relationships (Strategic Partners, Independent Sales Organizations, and Independent Contractors).

The Sales Support will be responsible for performing a wide range of duties, among these are:

• To prepare and deliver new applications generated by Elavon German Sales Team
• Coordinator and support for applications daily, including, but not limited to reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them.
• Review merchant’s applications for accuracy.
• Key responsible for answering the boarding team on open issues, and pending’s in the application process.
• Key responsible and implementer of approved MIDs and inform partners, merchants, and sales of implementation.
• Maintain and update database of existing merchants and partners.
• Acting as a primary support contact internally and for our partners.
• To be a trusted source and backup to our salespersons and assist with common questions and administrative issues.
• Support sales by participating in important customer meetings.
• Develop positive relationships and daily communication internally, with partners and merchants regarding various administrative supporting issues.
• Internal escalation to management of major client problems, as brought to our attention by sales or partners.
• Proficiency in Excel is required.

• Fluent in speech and writing in German and English.
• Comprehensive knowledge of different company types and their legally binding.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3+ days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.