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Customer Success Operations Manager (Canada Only)
Job summary
A nonprofit technology startup in Canada seeks a Customer Success Operations Lead. This fully remote position offers a competitive salary of CAD$86,000 and opportunities for career advancement. The role involves designing Partner Success processes, managing workflows, and monitoring performance data. Ideal candidates will have 4-5 years of experience in SaaS operations, strong analytical thinking, and excellent communication skills. Preferred qualifications include proficiency with various tools like Salesforce and Agile certification.
Benefits
Qualifications
- 4-5 years of experience in SaaS customer success operations.
- Ability to lead large, complex projects.
- Proactive problem-solving approach.
Responsibilities
- Lead the design of new Partner Success processes.
- Manage automated workflows and troubleshoot issues.
- Monitor data for key performance indicators.
Skills
Tools
Employer Industry: Nonprofit Technology
- Base salary of CAD$86,000 per year
- Opportunity for career advancement and growth within a rapidly expanding startup
- Fully remote position, allowing you to work from anywhere in Canada
- Collaborative and innovative work environment
- Be part of a mission-driven organization that has generated $12B in gift commitments for nonprofits
- Lead the design and implementation of new Partner Success processes in collaboration with various stakeholders
- Build and manage automated workflows while troubleshooting issues to enhance team efficiency
- Participate in go-to-market teams, liaising with Product Managers and leadership to drive process updates
- Monitor data and processes to identify improvements in key team performance indicators
- Develop and maintain documentation and training materials for team processes
- 4-5 years of experience in SaaS customer success operations, including experience with automated workflows
- Proven ability to lead large, complex projects
- Strong strategic and analytical thinking skills with a proactive problem‑solving approach
- Exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Experience with ChurnZero, ClickUp, Salesforce, or Looker
- Familiarity with no-code/low-code workflow automation tools such as n8n, AirOps, Make, or AppScript
- Background in managing new customer onboarding processes
- Experience or certification in Agile or Scrum project management
- Knowledge of the nonprofit sector
#NonprofitTechnology #CustomerSuccess #RemoteWork #CareerGrowth #ProcessImprovement
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