Customer Success Operations Manager (Canada Only)

FreeWill; Remote; CAD 86,000; Full time

Job summary

A nonprofit technology startup in Canada seeks a Customer Success Operations Lead. This fully remote position offers a competitive salary of CAD$86,000 and opportunities for career advancement. The role involves designing Partner Success processes, managing workflows, and monitoring performance data. Ideal candidates will have 4-5 years of experience in SaaS operations, strong analytical thinking, and excellent communication skills. Preferred qualifications include proficiency with various tools like Salesforce and Agile certification.

Benefits

Career advancement opportunities

Innovative work environment

Mission-driven organization

Qualifications

• 4-5 years of experience in SaaS customer success operations.
• Ability to lead large, complex projects.
• Proactive problem-solving approach.

Responsibilities

• Lead the design of new Partner Success processes.
• Manage automated workflows and troubleshoot issues.
• Monitor data for key performance indicators.

Skills

SaaS customer success operations

Strategic and analytical thinking

Attention to detail

Written and verbal communication skills

Tools

ChurnZero

ClickUp

Salesforce

Looker

n8n

AirOps

Make

AppScript

Job description

Employer Industry: Nonprofit Technology

Why consider this job opportunity:

• Base salary of CAD$86,000 per year
• Opportunity for career advancement and growth within a rapidly expanding startup
• Fully remote position, allowing you to work from anywhere in Canada
• Collaborative and innovative work environment
• Be part of a mission-driven organization that has generated $12B in gift commitments for nonprofits

What to Expect (Job Responsibilities):

• Lead the design and implementation of new Partner Success processes in collaboration with various stakeholders
• Build and manage automated workflows while troubleshooting issues to enhance team efficiency
• Participate in go-to-market teams, liaising with Product Managers and leadership to drive process updates
• Monitor data and processes to identify improvements in key team performance indicators
• Develop and maintain documentation and training materials for team processes

What is Required (Qualifications):

• 4-5 years of experience in SaaS customer success operations, including experience with automated workflows
• Proven ability to lead large, complex projects
• Strong strategic and analytical thinking skills with a proactive problem‑solving approach
• Exceptional attention to detail and accuracy
• Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• Experience with ChurnZero, ClickUp, Salesforce, or Looker
• Familiarity with no-code/low-code workflow automation tools such as n8n, AirOps, Make, or AppScript
• Background in managing new customer onboarding processes
• Experience or certification in Agile or Scrum project management
• Knowledge of the nonprofit sector

#NonprofitTechnology #CustomerSuccess #RemoteWork #CareerGrowth #ProcessImprovement

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