Remote Bilingual Disability Case Manager

Manulife; Remote; CAD 51,000 - 86,000; Full time

Job summary

A leading financial services provider in Canada is seeking a Bilingual Disability Case Manager for a fully remote position. This role involves supporting plan members through their recovery journey, assessing claims, and managing cases to facilitate successful reintegration into the workforce. The ideal candidate is fully bilingual, possesses a background in healthcare, and has strong telephonic communication skills. Join us to make impactful decisions and contribute to meaningful outcomes.

Benefits

Health, dental, and mental health benefits

Flexible working environment

Retirement savings plans

Paid time off and sick days

Qualifications

• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Comfortable in handling both incoming and outgoing calls.

Responsibilities

• Handle a dedicated caseload in compliance with service agreements.
• Action daily administrative tasks, including emails and calls.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop positive relationships with plan sponsors and members.
• Write letters to communicate benefit-related information.

Skills

Bilingual (French/English)

Telephonic communication skills

Critical thinking

Analytical skills

Organizational skills

Education

Post-secondary diploma or bachelor's degree in healthcare

Job description

A leading financial services provider in Canada is seeking a Bilingual Disability Case Manager for a fully remote position. This role involves supporting plan members through their recovery journey, assessing claims, and managing cases to facilitate successful reintegration into the workforce. The ideal candidate is fully bilingual, possesses a background in healthcare, and has strong telephonic communication skills. Join us to make impactful decisions and contribute to meaningful outcomes.