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CRM & Customer Experience Specialist
Descripción de la vacante
A regional government body in York Region is seeking an experienced Customer Experience Coordinator to manage customer complaints and feedback through CRM systems. The ideal candidate should have a background in business administration with experience in complaint resolution and training. This role requires strong analytical, project management, and communication skills, along with proficiency in CRM software.
Formación
- Successful completion of a College Diploma in Business Administration or a related field.
- Demonstrated complaint resolution experience.
- Strong analytical skills to identify trends and statistics.
Responsabilidades
- Monitor and maintain email channels for customer feedback.
- Analyze CRM data to identify improvement trends.
- Prepare and facilitate CRM training for new employees.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.