puestos de Care Coordinator en España
Customer Care Coordinator
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Descripción de la vacante
A healthcare service provider in Kitchener seeks a Customer Care Representative to act as the primary contact for clients and field staff. The role involves answering calls, providing customer service, and triaging issues. Ideal candidates have strong customer service skills, experience in office environments, and excellent communication abilities. This position offers flexible scheduling and health benefits, allowing you to help those in need and make a positive impact in the community.
Servicios
Formación
- At least one year of administrative or office experience preferred.
- Ability to manage emotionally charged situations effectively.
- Experience with software scheduling is an asset.
Responsabilidades
- Answer all incoming calls.
- Provide one-call service solutions where applicable.
- Triage calls to appropriate desks.
Conocimientos
Educación
Herramientas
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.
- I always provide the highest level of customer service.
- I have exceptional telephone etiquette.
- I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
- I am a good listener, and can communicate well, both written and verbally.
- I have a strong desire to help others through public service.
- I have experience with multitasking in a busy environment.
- I have proficiency with computers, and have experience with Microsoft Office products.
Full Time Days. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends.
- Flexible scheduling
- Health and dental benefits
- Satisfaction of helping those in need
- Competitive compensation
- Completion of post-secondary education is an asset.
- One year of administrative or office experience is preferred.
- Intermediate software skills are required; software scheduling experience is also an asset.
- Superior Customer service skills are necessary.
- Ability to effectively communicate both through oral and written mediums.
- Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
- Answering all incoming calls.
- Provide one-call service solution where applicable.
- Triage the calls to forward to appropriate desk for response.
- Provide a compassionate and understanding approach to client concern.
- Feel good knowing you are making a difference in the lives of those that we provide care.
We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.