Remote Bilingual Disability Case Manager

Manulife; Remote; CAD 51,000 - 86,000; Full time

Job summary

A leading financial services provider in Canada is seeking a Bilingual Disability Case Manager for a 100% remote position. In this role, you will guide plan members through illness and recovery while managing disability claims. Key responsibilities include assessing claims, maintaining effective communication with various stakeholders, and ensuring compliance with service agreements. Ideal candidates are fully bilingual in French and English, possess a healthcare background, and have strong organizational skills. The position offers a competitive salary and extensive benefits.

Benefits

Health and dental insurance

Mental health benefits

Retirement savings plans

Flexible work environment

Paid time off including vacation and sick days

Qualifications

• Fully bilingual in French and English for client communication.
• Experience in disability management or group benefits preferred.
• Strong ability to assess claims efficiently.

Responsibilities

• Manage a dedicated caseload according to service level agreements.
• Respond to emails and phone calls promptly.
• Assess claims based on various barriers.
• Collaborate with plan sponsors and treatment providers.
• Create benefit-related communication letters.
• Demonstrate empathy and understanding in communication.

Skills

Bilingual communication (French/English)

Decision-making under tight deadlines

Strong telephonic communication

Excellent organizational skills

Education

Post-secondary diploma or degree in healthcare

Job description

A leading financial services provider in Canada is seeking a Bilingual Disability Case Manager for a 100% remote position. In this role, you will guide plan members through illness and recovery while managing disability claims. Key responsibilities include assessing claims, maintaining effective communication with various stakeholders, and ensuring compliance with service agreements. Ideal candidates are fully bilingual in French and English, possess a healthcare background, and have strong organizational skills. The position offers a competitive salary and extensive benefits.