Customer Support à Canada

Work Location: Saint-Léonard, Quebec, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: 76 800 CAD / 76,800 - 1115 200 CAD / 115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Working as a member of the Commercial Banking team, the Account Manager is the face of the Bank in the market that they serve. The Account Manager is responsible for both credit and non-credit services and their portfolio usually includes some non-borrowing clients. This position is supported by a Manager Commercial Credit who will provide ongoing credit and sales management expertise.
• The Commercial Banking Account Manager is a trusted advisor who, with sensitivity to the client’s operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their unique financing, cash management and business support needs.
• The Account Manager is responsible for structuring credits and addressing perceived risk. This includes completing necessary due diligence, establishing pricing and terms of credit, and also producing ongoing credit reviews and risk ratings that reflect knowledge of Bank policies and procedures.
• With respect to business development, the Account Manager continually develops and broadens relationships with existing customers by cross-selling relevant and value-added financial products and services. It is also a priority to build new relationships through referrals from customers and other sources. To enhance their profile and that of the Bank the Account Manager will also cultivate relationships with a few key external referral sources and participate in industry and community activities.

• In addition to your undergraduate degree in business or relevant professional designation, you ideally have 2-3 years of experience as a Financial Analyst or Account Manager in a banking environment.
• Alternatively, you may have experience in another profession that supports the needs of business and are looking for an opportunity to add value from a different perspective.
• You have well developed analytical, relationship management and business development skills.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience. We believe that all colleagues, no matter where they work, are customer facing. We are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential through regular leadership and development conversations, mentorship and training programs. We’re here to support you towards your goals as we continue to grow.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Sans Objet