Senior Salesforce Consultant, Service Cloud Voice — Remote

NeuraFlash; Remote; CAD 85,000 - 110,000; Full time

Job summary

A leading AI solutions provider is seeking a Senior Salesforce Consultant specializing in Service Cloud Voice. In this remote role, you will facilitate business process reviews, configure Salesforce solutions, and manage projects. Ideal candidates will have over 4 years of experience with Salesforce and a strong understanding of customer service operations. This is an exciting opportunity to drive AI-powered transformation and collaborate with experts in the field.

Benefits

Flexible work hours

Remote work option

Opportunities for travel

Qualifications

• 4+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of Contact Center Operations with experience solving complex use cases.
• Solid understanding of Salesforce Platform and its architecture.

Responsibilities

• Facilitate business process reviews to identify customer requirements.
• Create visual diagrams to illustrate customer processes.
• Deliver customer end-user training and documentation.

Skills

Salesforce configuration

Customer Service Operations

Project management

Client facing experience

Release management

Education

Bachelor's degree in a relevant field

Tools

Salesforce Service Cloud

Amazon Connect

Job description

A leading AI solutions provider is seeking a Senior Salesforce Consultant specializing in Service Cloud Voice. In this remote role, you will facilitate business process reviews, configure Salesforce solutions, and manage projects. Ideal candidates will have over 4 years of experience with Salesforce and a strong understanding of customer service operations. This is an exciting opportunity to drive AI-powered transformation and collaborate with experts in the field.