Customer Support jobs in Germany

OnX is a leading technology solution provider serving businesses, healthcare organizations, and government agencies across Canada. We offer a comprehensive suite of solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. Our services encompass developing and deploying modern applications, creating secure and scalable platforms, and managing and optimizing client operations. For more information, please visit our website.

This position reports to the Director of Sales, Vice President of Sales, or Branch Manager. The Senior Account Manager is responsible for driving all sales activities within assigned customer segments, acting as the primary face-to-face contact for network services, IT professional and managed services, and hardware-related IT products. The role involves managing customer relationships, identifying and closing key opportunities, and ensuring customer satisfaction and financial performance.

1. Develop and execute sales strategies to achieve revenue and gross profit targets within assigned segments. (50%)
2. Lead the sales effort, coordinating with overlay sales and technical resources, focusing on new opportunities, protecting existing revenue, managing communication, and maintaining customer satisfaction. (30%)
3. Maintain an accurate sales funnel and provide forecasts to management regarding network and IT services/solutions. (10%)
4. Participate in account team reviews and strategy sessions to safeguard existing business and generate new revenue. (10%)

Minimum of 10 years of experience preferred, with prior training or experience in large or strategic account management. Experience in network services, IT professional and managed services, and hardware-related IT products is preferred.

Bachelor's Degree or equivalent from a four-year college.

Consultative and solution selling, sales process planning, customer and product knowledge, self-management, business acumen, innovation, competitive knowledge, resource leadership, and resource management.

Note: Due to U.S. Government requirements for foreign-owned telecommunications providers, non-U.S. citizens may need to undergo a comprehensive background check involving disclosure of Personally Identifiable Information.

The pay range for this role is CAD 89,000 per year, based in the Calgary office.