Customer Support à Canada

Are you ready to bring your bilingual sales and customer service skills to a team that values precision, collaboration, and innovation? Join our dynamic organization, where we prioritize quality and customer satisfaction, and are seeking a talented individual like you to excel in this exciting role!

• Engage with customers: Respond to inbound sales calls from our established customer base, providing product and pricing information, order status updates, and delivery confirmations.
• Process and coordinate orders: Secure and renew orders, arrange delivery, and collaborate with our machine shop and other facilities to ensure timely manufacturing and expedition.
• Perform technical and sales support: Provide technical and non-technical assistance regarding product use, operation, and maintenance to customers and team members.
• Take ownership of tasks: Enter orders and quotes in a fast-paced environment, perform quote follow-ups/analyses, and see tasks through to completion with accountability.
• Comprehensive training: Participate in an extensive hands-on training program designed to prepare you for success.
• Focus on growth: Embrace opportunities for career growth and personal development.
• Enjoy competitive benefits: Work in a salaried, non-commission role with full benefits, including an excellent group RRSP profit-sharing plan.

• Bilingual proficiency: Fluency in French is required.
• Experience: 1-2 years of sales or customer service experience preferred.
• Technical aptitude: Strong mechanical inclination or technical skills essential.
• Exceptional communication: Outstanding interpersonal and communication skills with a strong commitment to customer service.
• Collaborative mindset: A team-oriented approach to achieving high performance and success.
• Problem-solving skills: Independent ability to evaluate situations, solve problems, and make decisions effectively.
• Adaptability: Thrive in a dynamic, fast-paced, multi-tasking environment while maintaining efficiency and organization.
• Continuous improvement: Ability to recognize areas for improvement and contribute to organizational goals.
• Tech-savvy: Proficiency with computers and strong organizational skills.
• Positive attitude: Energetic and optimistic with a willingness to grow your skillset.
• Educational background: High school diploma required; college diploma or university degree preferred.

• Monday - Friday, 7:30 AM - 4:30 PM

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

Founded In 1951 By Joe Martin Sr., Martin Sprocket & Gear Is a Global Leader In Mechanical Power Transmission Components, Material Handling Systems, And Custom Forgings. We Are Proud To Remain Family-owned And Operate On a Simple Philosophy

"Make a quality product, have plenty of it available, and be easy to do business with!"

With dedicated employees, regional facilities, and strong distributor partnerships, Martin offers stability, growth potential, and a dynamic work environment for all team members.

At Martin, our people are our greatest asset. We foster an inclusive, collaborative environment where innovation and growth thrive, and your contributions are valued as part of a team dedicated to excellence. Here is what you’ll enjoy when you join our team:

• Comprehensive Health Benefits: Supplemental Health Insurance with premiums fully paid by Martin.
• Financial Security: Life and Disability Insurance, plus a robust Retirement Savings Plan with Profit Sharing.
• Work-Life Balance: Company-paid holidays.
• Growth Opportunities: Comprehensive training program and advancement within a thriving company.
• Competitive Pay & Perks:
• 2nd shift: $1.50 added to your hourly wage.
• Company provided uniforms for shop employees.
• Safety bonus for qualified employees.

Apply today and become part of Martin Sprocket & Gear’s legacy of quality and excellence!

Disclaimers: We do not accept applications from former or current Authorized Martin Distributors. The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. We are an equal opportunity employer and welcome applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process, in accordance with applicable human rights and accessibility laws. We respect the privacy of applicants. Your personal information is collected solely for employment-related purposes, in compliance with applicable privacy laws.