Customer Support jobs in Canada

As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.

Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.

At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.

• Fully comfortable working Eastern Timezone hours and supporting ad-hoc partner or business needs outside standard hours when required.
• Experienced in managing a direct response portfolio of accounts for a mix of channel types like email, newsletter, listicle, co‑reg, etc.
• Demonstrated ability to interpret, diagnose, and act on performance data across KPIs (CTR, CPC, CPA, ROAS), including identifying trends, risks, and scalable opportunities.
• Advanced communication, negotiation, and upsell skills with the ability to influence both tactical decisions and strategic partner direction.
• Highly proactive, growth‑minded, and organized, able to manage complex workflows while driving long‑term outcomes.

Minimum 3–5 years working directly with Publishers, Affiliates, and/or Advertisers in digital media, performance marketing, or lead generation, with ownership of partner relationships, revenue performance, and reporting.

Own and grow a direct response, high-impact portfolio of publisher partners, applying industry expertise, strategic thinking, and cross‑functional influence to maximize revenue, efficiency, and long‑term partner value.

This role expands beyond execution: you will anticipate risks, uncover growth opportunities, design optimization strategies, influence internal roadmaps, and elevate best practices across the team.

• Strategic Account Ownership: Own, optimize, and expand a portfolio of publisher/affiliate accounts by managing daily partner needs, driving long‑term growth strategies, and proactively identifying new placements, integrations, and whitespace opportunities.
• Campaign Execution & Daily Management: Execute all campaign operations, including pacing, budgets, QA, creative testing, launches, and troubleshooting with 100% accuracy while using advanced judgment to prioritize issues and maintain performance stability.
• Performance Optimization: Analyze performance data across CTR, CPC, CPA, and ROAS to diagnose trends, forecast impact, and deliver clear, actionable recommendations that improve yield and partner outcomes.
• Revenue & Margin Growth: Drive revenue and margin expansion by scaling high‑performing partners, upselling new opportunities, optimizing traffic quality, and influencing internal teams to unlock additional growth levers.
• Documentation & Reporting: Maintain clear, organized documentation and produce structured reporting that communicates insights, decisions, risks, and next steps to internal teams and external partners.
• Cross‑Functional Leadership: Partner with media buying, analytics, creative, and product to resolve blockers, shape testing roadmaps, refine processes, and elevate partner performance through cross‑team alignment.
• High‑Trust Partner Communication: Lead recurring partner communications that build trust, address issues quickly, and deliver strategic insights that strengthen alignment and long‑term retention.
• Industry‑Grounded Strategist: Leverages strong experience in publisher, affiliate, and advertiser ecosystems to anticipate shifts, navigate constraints, and identify high‑impact opportunities.
• Relationship & Influence Leader: Builds trust across partners and internal teams; influences without authority; balances partner needs with Launch Potato’s goals.
• Advanced Data Literacy: Uses Looker, Excel, and performance dashboards to run analyses, forecast outcomes, design tests, and translate insights into action.
• Operationally Excellent: Manages multiple accounts, priorities, and workflows with accuracy and process discipline at expectations.
• Collaborative & Cross‑Functional: Works fluidly with media buyers, analytics, creative, and engineering partners; communicates directly with clarity and respect.
• Entrepreneurial Problem Solver: Acts with ownership, experiments thoughtfully, and drives long‑term revenue growth through both systematic and creative approaches.
• Coachable, Reflective, Growth‑Minded: Seeks feedback, adapts quickly, and shares learnings to raise the bar across the team.

Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.