Strategic Account Relationship Manager (SaaS)

Jonas Software - Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading enterprise software company in Ontario, Canada, seeks an experienced Account Relationship Manager to cultivate strong relationships with clients. This position involves ensuring client satisfaction post-implementation through regular engagement and collaboration with cross-functional teams. Candidates should possess at least 3 years of experience in customer success or account management within the SaaS industry. The role demands excellent interpersonal and organizational skills to manage multiple accounts effectively. Join the team to enhance client experiences.

Benefits

Supportive work environment

Opportunities for professional growth

Qualifications

• 3+ years in customer success or account management in SaaS or enterprise technology.
• Experience in upselling and cross-selling.
• Ability to manage multiple accounts.

Responsibilities

• Primary relationship owner for assigned accounts.
• Conduct regular business reviews to track client satisfaction.
• Monitor account health metrics to reduce churn.

Skills

Customer success management

Sales acumen

Interpersonal skills

Problem-solving skills

Time management

Organizational skills

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce

HubSpot

Zoho

Job description

A leading enterprise software company in Ontario, Canada, seeks an experienced Account Relationship Manager to cultivate strong relationships with clients. This position involves ensuring client satisfaction post-implementation through regular engagement and collaboration with cross-functional teams. Candidates should possess at least 3 years of experience in customer success or account management within the SaaS industry. The role demands excellent interpersonal and organizational skills to manage multiple accounts effectively. Join the team to enhance client experiences.