Customer Support à Italie

Sales Management. Knowing the Key Performance Indicators (KPIs) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT, Customer Service. Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: following the steps of the Sales Cycle, applying specific SELL FOR SUCCESS training, knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers to reinforce the brand’s image and prestige.

Operations and Procedures. Store Operations: opening and closing the store, managing using the SAP program (product registration, reception, returns, orders, transfers between stores, stocktaking, faulty goods, CLUB CAMPER). Correctly controlling and managing the cash register, handling the POS-terminal. Ensuring the organisation of the storeroom: managing and ensuring effective stocktaking procedures, keeping the storeroom tidy, placing products on shelves. Image: implementing marketing and visual merchandising policies, complying with the uniform policy, keeping the store area and staff room clean and tidy, immediately informing of maintenance incidents.

Business Knowledge: knowing the commercial and brand trends of the company and its competitors, understanding the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary), knowing Camper’s Customer Services policy, visual merchandising policies, and SAP application.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: from £12.21 hourly
Benefits: Sales commission 1% to 2%

About Camper: We are a contemporary footwear brand from Mallorca, Spain. Founded in 1975, we are a family business with a rich shoemaking heritage that we use to create unique designs.