Customer Support-Jobs in United States

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth
  
  

Onsite work location

Located at 11080 50 St SE #104, Calgary, AB T2C 5N9, this is a full-time permanent position.

Why this role matters

The Account Manager is responsible for creating and maintaining positive customer relations by identifying opportunities, supporting customer needs, providing up-to-date product information, and identifying solutions to any issues. They promote and recommend the best product mix for customers by maintaining current industry knowledge and striving to meet or exceed organizational sales targets.

What To Expect In The Role

• Customer relations. Having an approachable demeanour and a positive “customer first” attitude will help with this role as you will develop new and expand existing accounts.
• Solution orientated. There will be times when our customers will challenge you with a request where you will need to think outside of the box and be solution-driven.
• Open communicator. Communication is key for this role both verbal and written communication skills to provide updates to our customers such as new product updates.
• Time management. With the continued growth, you will be challenged in a fast-paced environment with competing priorities.
• Continuous learner. Previous electrical experience is an asset, however; we will be providing regular product training to improve skills and knowledge.
• Driving sales. Analyze and utilize data for in-depth evaluation of accounts to recognize revenue opportunities and drive sales.
• You will be a presenter. There may be an opportunity where you will be required to lead presentations and meetings.
• Going above and beyond. There will be times when you are needed outside of Branch office hours by telephone or email for networking and relationship-building activities. Some overnight travel may be required.
  
  

Ideal candidate profile

• Post-secondary certificate or diploma in a relevant area or equivalent combination of education and experience
• Previous outside sales experience
• 3+ years of experience in the electrical/lighting industry
• 5+ years of sales and customer service experience
• Intermediate computer skills with proficiency in MS Office and the ability to use and learn new software
  
  

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.