Customer Support jobs in Canada

We are looking for an Account Executive to join our growing sales team in North America. In this role, you will manage and convert inbound leads, engaging with small to mid-sized businesses in a fast-paced, high-volume sales environment. You'll drive short sales cycles, conduct solution demos, and guide prospects toward seamless adoption of our platform.

This is a hybrid role (3x/week in office) based in Vancouver, BC.

About Us:

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions made several strategic acquisitions and is now the dominant Visitor Management Solutions provider around the globe.

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

1. Customer 1st
2. Respect & Dignity
3. Accountability & Empowerment
4. Honesty & Positivity
5. We’re Here To Win

• 0-2 years of experience in a sales role, preferably in SaaS, tech, or a related field.
• Experience with high-volume, low-touch sales or lead generation is a plus.
• Strong verbal and written communication skills with the ability to engage prospects in short, value-driven conversations.
• Comfortable with outbound email and phone outreach with a focus on quick responses and closing sales.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Familiarity with CRM tools and sales automation platforms is a plus. (Salesforce, HubSpot, Gong, ZoomInfo, etc.)
• Proficiency in Microsoft Office Suite and Google Workspace.

• Manage and close inbound leads, moving prospects through a 0-45 day sales cycle.
• Conduct discovery calls with solutions demos, understanding customer needs and positioning our solution as the best fit.
• Drive urgency and close deals efficiently, handling objections and ensuring a seamless buying experience for SMB decision-makers.
• Maintain a high deal volume, effectively managing a fast-moving pipeline and accurately track in the CRM system (e.g., Salesforce).
• Achieve and exceed sales targets.
• Collaborate with marketing and customer success teams, providing feedback to improve lead quality and ensure a smooth post-sale experience.
• Follow up with prospects who have engaged with Sign In Solutions through trials, solution demos, or other inbound inquiries.
• Send personalized emails and make brief phone calls to encourage prospects to purchase.
• Ensure the timely and efficient transition of closed deals to the onboarding team for quick implementation.
• Work closely with the manager to share insights, strategies, and feedback on sales performance.
• Provide regular reports on pipeline status, conversion rates, and other key metrics.

• Opportunity to grow and advance within a rapidly expanding SaaS company.
• A collaborative, supportive, and energetic team environment.
• Flexible work environment with remote options.

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands-on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

1. Phone Interview with our HR team
2. Meet with the hiring manager and other members of the team
3. Culture meeting with members of the Sign In Solutions team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.