Customer Experience & Front-End Manager

Walmart Canada Corp; Town of Slave Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major Canadian retailer is seeking a Customer Service Manager in Slave Lake, Alberta. The role involves coordinating front-end operations to ensure exceptional customer service and compliance with company standards. Key responsibilities include training associates, managing purchases and returns, and ensuring safety protocols are followed. Candidates should possess strong leadership skills and a focus on customer satisfaction. The position offers a starting wage of $17.45, depending on relevant experience.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance as needed.
• Monitor all Front End associates and coordinate breaks.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Promote all company sponsor programs and initiatives.

Job description

A major Canadian retailer is seeking a Customer Service Manager in Slave Lake, Alberta. The role involves coordinating front-end operations to ensure exceptional customer service and compliance with company standards. Key responsibilities include training associates, managing purchases and returns, and ensuring safety protocols are followed. Candidates should possess strong leadership skills and a focus on customer satisfaction. The position offers a starting wage of $17.45, depending on relevant experience.