Telephone Operator jobs in United States

MAIN DUTIES AND RESPONSIBILITIES:

1. Register and process check in for all arrivals.
2. Handle guest check outs efficiently and professionally.
3. Update guest information into the computer after a complete check in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon Guests departure.
5. Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
7. Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow up.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey message mail and package to Guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business centre as and when assigned.
11. Have knowledge of the hotel rate codes, package segmentation, discounts, and how to handle each.
12. Handle safe deposit boxes in accordance with policies and procedures.
13. Report any unusual occurrences or requests to manager.
14. Be aware of the hotel accident Prevention Policies.
15. Ensure the cleanliness and neatness of front office area.
16. Ensure that all guests are greeted on arrival & departure of the hotel.
17. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
18. Check Hotel situation occupancy functions, groups, VIPs.
19. At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of the operations.
20. Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests.
21. Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
22. Review and update Logbook.
23. Check equipment.
24. Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
25. Oversee the day-to-day operations.
26. Report regularly on happenings to Asst. FO/FOM.
27. Follow Fire Procedures.
28. Follow First Aid Procedures.
29. Handle guest complaints and report to manager.

Qualifications:

University Degree in Hotel Management; minimum 1 year in a similar role in a star hotel.

Additional Information:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work: No

Employment Type: Full-time