Resort Host Supervisor: Luxury Guest Experience Lead

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury wellness resort in Dubai is seeking a Resort Host Supervisor to lead a dedicated team in providing exceptional guest experiences. This role involves mentoring staff, ensuring adherence to luxury hospitality standards, and fostering a serene atmosphere for guests. The ideal candidate will have at least 3 years of supervisory experience in luxury hospitality, strong communication skills, and a guest-centric approach. This full-time position offers comprehensive training and professional development opportunities.

Benefits

Comprehensive training and development programs

Qualifications

• Minimum 3 years of experience in a supervisory role in luxury or wellness-focused hospitality.
• Strong leadership and people management skills with a guest-centric approach.
• Exceptional communication skills in English, additional languages a plus.
• Deep understanding of wellness hospitality standards and intuitive guest service.

Responsibilities

• Supervise daily Resort Host operations ensuring exceptional guest experiences.
• Mentor and inspire team members to exceed service expectations.
• Ensure compliance with standard operating procedures aligned with luxury and wellness standards.
• Maintain knowledge of wellness offerings and guide guests accordingly.

Skills

Leadership

Guest-centric service

Communication

Cash handling

Education

Hospitality diploma

Tools

Opera

Microsoft Office

Job description

A luxury wellness resort in Dubai is seeking a Resort Host Supervisor to lead a dedicated team in providing exceptional guest experiences. This role involves mentoring staff, ensuring adherence to luxury hospitality standards, and fostering a serene atmosphere for guests. The ideal candidate will have at least 3 years of supervisory experience in luxury hospitality, strong communication skills, and a guest-centric approach. This full-time position offers comprehensive training and professional development opportunities.