Luxury Front Office Manager — 5-Star Experience Leader

Hilton Worldwide, Inc.; Dubai; On-site; AED 257,000 - 368,000; Full time

Job summary

An international luxury hotel brand in Dubai seeks a Front Office Manager to oversee all operations of the Front Office department. This role is responsible for ensuring exceptional guest experiences while managing the Front Desk, Concierge, and support services. Candidates must have prior luxury hotel experience and a solid understanding of Forbes standards, complemented by strong leadership and communication skills. The position requires a focus on detail and a commitment to service excellence.

Qualifications

• Previous experience as Front Office Manager in a luxury hotel.
• Solid knowledge of the local UAE market.
• Exceptional professional presence and grooming standards.

Responsibilities

• Oversee daily operations of the Front Office department.
• Manage guest journey and service delivery.
• Drive performance against established targets.

Skills

Leadership skills

Communication skills

Exceptional guest service

Problem-solving

Knowledge of Forbes Standards

Flexibility

Education

Relevant qualifications

Tools

Microsoft Word

PowerPoint

Job description

An international luxury hotel brand in Dubai seeks a Front Office Manager to oversee all operations of the Front Office department. This role is responsible for ensuring exceptional guest experiences while managing the Front Desk, Concierge, and support services. Candidates must have prior luxury hotel experience and a solid understanding of Forbes standards, complemented by strong leadership and communication skills. The position requires a focus on detail and a commitment to service excellence.