Sales Support Coordinator jobs in United Arab Emirates
Oracle EPM Suite Support Specialist
Job summary
An innovative company is seeking a talented EPM Suite Support Specialist to join their dynamic IT Product Factory Team. This role involves providing expert support for the Oracle EPBCS Suite and collaborating with stakeholders to resolve complex issues. The ideal candidate will thrive in an agile development environment and possess strong analytical and communication skills. If you are passionate about technology and eager to contribute to cutting-edge software solutions in Engineering Consulting Operations and Project Management, this opportunity is perfect for you. Join a forward-thinking organization that values teamwork and proactive problem-solving.
Qualifications
- 3 years of hands-on experience supporting Oracle EPBCS Suite.
- Strong knowledge of EPBCS, TRCS, PBCS, and FCCS modules.
Responsibilities
- Provide expert-level support for the Oracle EPBCS Suite and related modules.
- Troubleshoot complex issues in planning, forecasting, and financial consolidation.
Skills
Education
Tools
Client Industry: IT Services
Job Type: FullTime (Contract Based)
Job Location: Remote
Salary: Market Competitive
Candidates must have a minimum English communication level of 7/10 a clean background and a valid passport for travel and employment in the UAE.
About the Role
We are hiring one of our Dubaibased clients. Looking for an enthusiastic and talented professional to join our IT Product Factory Team as an EPM Suite Support Specialist. The ideal candidate will have a passion for technology experience in agile development environments and a desire to contribute to innovative software solutions in Engineering Consulting Operations and Project Management.
Responsibilities:
- Provide expertlevel support for the Oracle EPBCS Suite and related modules (TRCS EPM PBCS FCCS).
- Troubleshoot complex issues in planning forecasting tax reporting and financial consolidation.
- Assist in system configuration maintenance optimization and user training.
- Engage directly with stakeholders to resolve support requests and ensure satisfaction.
- Maintain detailed documentation of support efforts resolutions and best practices.
- Collaborate with internal teams to address bugs enhancements and escalated issues.
- Stay updated on Oracle Cloud enhancements features and best practices.
Key Requirements:
- 3 years of handson experience supporting Oracle EPBCS Suite.
- Strong knowledge of EPBCS TRCS PBCS FCCS and EPM modules.
- Proven clientfacing support experience with effective communication and resolution skills.
- Experience in at least one endtoend EPBCS or EPM implementation is a plus.
Qualifications:
- Strong analytical and problemsolving skills.
- Excellent verbal and written communication abilities.
- Familiarity with Oracle Cloud integrations and modules.
- Experience in postimplementation support and system performance tuning.
Core Competencies:
- Teamwork & Collaboration: Supportive team players building effective relationships across functions.
- Communication: Emotionally intelligent communicator with presentation skills including executivelevel engagement.
- Critical Thinking: Creative and logical problem solver with strong decisionmaking abilities.
- Proactive Approach: Selfdriven and committed to delivering quality results and filling process gaps when needed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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