Policy Servicing & Client Support Specialist

American Home Assurance Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer experience through effective policy servicing and support for internal functions. The ideal candidate must have a High School Diploma, strong communication skills, and the ability to multitask in a busy environment. You will engage with clients, manage policy-related inquiries, and ensure operational efficiency while adhering to company standards. This role emphasizes customer care and team collaboration in a dynamic setting.

Qualifications

• Experience in general insurance operations.
• Completion of assigned trainings through Talent Connection.
• Ability to work independently and in a team environment.

Responsibilities

• Perform Client Policy Servicing activities supporting business distribution.
• Provide exceptional customer service to policyholders and brokers.
• Maintain accurate records and communicate with customers.

Skills

Strong PC skills

Effective communication skills

Organizational skills

Ability to multitask

Adaptability

Education

High School Diploma or GED

Some college preferred

Job description

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer experience through effective policy servicing and support for internal functions. The ideal candidate must have a High School Diploma, strong communication skills, and the ability to multitask in a busy environment. You will engage with clients, manage policy-related inquiries, and ensure operational efficiency while adhering to company standards. This role emphasizes customer care and team collaboration in a dynamic setting.