Regional Operation Support Specialist - UAE Nationals Only

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company in Dubai is seeking a Regional Operation Support Specialist for comprehensive commercial and logistical support to sales teams. This role involves collaborating with various internal departments, ensuring smooth operations and assisting with order fulfillment. Candidates should possess strong communication skills, a background in electrical engineering, sales, or marketing, and at least 1 year of experience in a sales or customer service role. Proficiency in Salesforce and Excel is advantageous.

Qualifications

• Outstanding proficiency in both verbal and written communication in English.
• Minimum of 1 year of experience in a sales or customer service position.
• Self-motivated with strong analytical skills for problem solving.

Responsibilities

• Provide commercial and logistical support to sales teams.
• Familiarize with sales management tools and provide outstanding customer support.
• Collaborate with internal departments such as Customer Service and Finance.

Skills

Communication

Analytical skills

Sales Order Processing

CRM knowledge

Excel knowledge

Education

Bachelor's degree in Electrical Engineering, Sales, or Marketing

Tools

Salesforce

Job description

What you will do

In the position of Regional Operation Support Specialist MEA BAS & Controls based in Dubai you will report to our Associate Director Sales BAS & Controls. Your primary responsibility will be to provide comprehensive commercial and logistical support to our Frontline Sellers as well as internal assistance to our inside sales team.

This role presents an excellent opportunity for you to gain valuable experience in diverse sales and sales support processes enabling you to make meaningful contributions to both our customers and our Sales team.

How you will do it

In this role you will collaborate with our sales teams to nurture relationships with our external partners ensuring the smooth operation of existing business and alleviating their workload to enable the field sales team to focus on closing deals.

You will familiarize yourself with our sales management tools sales processes and provide outstanding customer support when issues arise. This will involve building strong working relationships and collaborating with various internal departments such as Customer Service Manufacturing Distribution Finance and Product Management teams.

What we look for

Required

• Outstanding proficiency in both verbal and written communication in English. Bachelors degree or equivalent degree in electrical engineering sales or marketing
• Possess a minimum of 1 year of experience in a sales or customer service position
• Display an ambitious and collaborative personality growing in team environments
• Inherently selfmotivated displaying a proactive and new way to problemsolving
• Possess strong analytical skills with a proven record of efficiently resolving sophisticated issues
• Sales Order Processing
• Working closely with All factories to provide the necessary Docs for each order
• Working with our Partners/Customers and our Distribution Centers for the order fulfillment
• Coordinating with Credit CSD & OTC team to book orders & get Order Acknowledgement
• Tracking proof of delivery with Logistics team invoicing with CSD/OTC
• Salesforce or CRM knowledge is an advantage
• Good Excel knowledge

Required Experience

Unclear Seniority