General Support Specialist

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality chain in Dubai seeks dynamic individuals to join their team in guest service roles. Applicants should have strong communication skills and a passion for providing exceptional service. Responsibilities include managing guest amenities and ensuring guest satisfaction through effective coordination with hotel staff. The role offers a competitive salary and various career development opportunities worldwide.

Benefits

Competitive salary

World-class training and development

Discounted accommodation in over 8000 hotels

Medical and life insurance

Qualifications

• Thorough knowledge of hotel staff and services.
• Exceptional courtesy in serving hotel guests.
• Ability to handle amenities and maintain accurate inventory.

Responsibilities

• Provide exceptional service to hotel guests.
• Manage and deliver amenities to guest rooms.
• Coordinate with guest experience teams and communicate effectively.

Skills

Guest Service Excellence

Communication and Coordination

Local Area Knowledge

Adherence to Policies and Procedures

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your dayday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Guest Service Excellence:

• Demonstrate thorough knowledge of the property hotel staff and services including hours of operations.
• Provide exceptional courtesy and offer the best possible service to hotel guests.
• Handle and track all amenities delivered to guest rooms promptly ensuring accurate inventory and recovery upon guest departure.

Amenities Management:

• Ensure amenities such as cribs rollaways and electronic devices are fully stocked and delivered to guest rooms in a timely manner.
• Conduct a monthly stock inventory for amenities and post sold items from the AYS storage.

Communication and Coordination:

• Receive and deliver guest faxes mails and messages following proper standards.
• Coordinate with Guest Experience Planners (GXP) agents regarding guest requests and communicate with AYS leaders regarding guest issues.
• Follow up on previous shift requests and pending issues using available resources.

Local Area Knowledge:

• Possess thorough knowledge of the surrounding area including local restaurants attractions houses of worship shopping facilities and emergency numbers.
• Act as an ambassador by promoting the hotel restaurant lounge gift shops etc.
• Provide information on local services such as money exchanges banks and ATMs.

Adherence to Policies and Procedures:

• Follow emergency procedures according to hotel policies and procedures as well as Supervisor/Managers instructions.
• Stay familiar with job aids policies and procedures related to Front Office operations.
• Demonstrate flexibility by working various shifts based on business needs.
• Adhere to grooming standards report to work on time with the proper uniform and represent Marriott in a professional and courteous manner.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

Unclear Seniority