App Submission and Support specialist

Global Payment Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading payment technology company in Dubai is seeking an App Submission and Support Specialist to provide tier 1 support for mobile app submissions to the App Store and Google Play. The ideal candidate has strong technical troubleshooting skills and experience with SaaS. Responsibilities include managing app submissions, providing ongoing support, and improving processes. This position offers a positive work environment with global career progression opportunities and 25 days of annual holiday.

Benefits

Tier 1 medical insurance for team member and dependents

25 days annual holiday

Office with amazing views

Wellbeing initiatives and social events

Qualifications

• Experience with Google Play and iTunes Connect is an advantage.
• 3+ years of experience as a technical Support Specialist or similar CS role in a SaaS environment.
• Ability to troubleshoot complex software issues.

Responsibilities

• Submit Como white label apps to Google Play and App Store.
• Provide ongoing tier 1 support to partners.
• Manage the submission queue and improve processes.

Skills

Technical troubleshooting

Strong communication skills

Experience with App Store and Google Play

Self-management

Detail-oriented

Job description

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como (A Global Payments Inc Company) is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients know them better and keep them coming back. Comos turnkey allinone SaaS platform is flexible easy to manage and affordable for any size businesses. It features a full CRM enterpriselevel actionable data advanced loyalty and promotion engine sophisticated marketing automation omnichannel communication autogenerated AI campaigns customized and branded mobile app and much more.

Are you looking for an opportunity to work in a fastgrowing company in a positive and friendly team environment If so we may be the business for you!

We are looking for an App Submission and Support specialist with great technical relational and communicational to be part of our growing operations lineup. As a Support & Submission Specialist you will be responsible for providing tier1 support to Comos business and tech partners around the world and services related to our mobile apps submissions to the App Store and Google Play.

Responsibilities

• Submit Como white label apps to Google Play and App Store
• Ace our submission process and provide ongoing support in related matters.
• Maintain a low rate of nonbug escalations to the development team.
• Manage the submission queue keeping the high priority apps submission time as short as possible
• Recommend our mobile development team and dev ops on improvements to the submission process
• Become a knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
• Provide ongoing tier1 support.

Requirements

• Experience with google play and iTunes connect advantage
• 13 years of experience as a technical Support Specialist or similar CS role ideally in a software as a service (SaaS) or cloud applications environment
• Ability to troubleshoot complex software issues.
• Proficiency in English with strong written and verbal communication skills.
• Ability to work with cuttingedge technology and assimilate information rapidly
• Selfmanaged with a strong ability to prioritize and manage time effectively
• Multitasking selflearning highly motivated and a team player
• Reliable organized detailoriented independent and selfmotivated

The teams have assigned clients in different regions worldwide therefore the work timings will be as follows 12.30pm to 10.00pm.

Benefits

• Tier 1 medical insurance for team member and dependents upon joining(worldwide coverage)
• A positive productive and energetic work environment!
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives regular social events and charitable initiatives to give back to our community
• Office with amazing views on JLT park lake and Dubai Marina
• Exciting teambuilding activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .