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Head of Support - Payment Portal
Job summary
A leading payment solution provider in Dubai is seeking a Head of Support for their rapidly growing team. The ideal candidate will have a minimum of 12 years of experience in the payments industry and strong analytical skills. Responsibilities include optimizing payment traffic, overseeing third-party integrations, and leading a team of support agents. Excellent communication and problem-solving skills are essential for managing cross-functional relationships. This is an exciting opportunity to work at the forefront of payment solutions.
Qualifications
- Minimum of 12 years in a similar role within the payments industry.
- Strong ability to analyse data, identify trends, and implement optimization strategies.
- Excellent interpersonal and communication skills capable of managing cross-functional relationships.
Responsibilities
- Analyse and enhance payment routing strategies to maximize success rates.
- Oversee the integration of new payment solutions with banks and payment providers.
- Manage and mentor a team of payment support agents.
Skills
Tools
Role: Head of Support - Payment Portal
Experience: 12 Years
About the job
Our Client is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our client's rapidly growing team in Dubai.
Responsibilities:
- Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
- Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
- Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
- Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
- Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication.
- Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.
Qualifications & Skills
- Experience: Minimum of 12 years in a similar role within the payments industry.
- Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies.
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
- API Knowledge: Experience with APIs and system integrations is beneficial.
- Communication: Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
- Problem-Solving: Proactive in identifying issues and implementing effective solution
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.