Dubai-based Head of Payment Support & Platform Optimization

Caliberly; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading payment solution provider in Dubai is seeking a Head of Support for their rapidly growing team. The ideal candidate will have a minimum of 12 years of experience in the payments industry and strong analytical skills. Responsibilities include optimizing payment traffic, overseeing third-party integrations, and leading a team of support agents. Excellent communication and problem-solving skills are essential for managing cross-functional relationships. This is an exciting opportunity to work at the forefront of payment solutions.

Qualifications

• Minimum of 12 years in a similar role within the payments industry.
• Strong ability to analyse data, identify trends, and implement optimization strategies.
• Excellent interpersonal and communication skills capable of managing cross-functional relationships.

Responsibilities

• Analyse and enhance payment routing strategies to maximize success rates.
• Oversee the integration of new payment solutions with banks and payment providers.
• Manage and mentor a team of payment support agents.

Skills

Analytical Skills

Communication

Problem-Solving

Technical Proficiency

API Knowledge

Tools

Devcode (PaymentIQ)

Praxis

Job description

A leading payment solution provider in Dubai is seeking a Head of Support for their rapidly growing team. The ideal candidate will have a minimum of 12 years of experience in the payments industry and strong analytical skills. Responsibilities include optimizing payment traffic, overseeing third-party integrations, and leading a team of support agents. Excellent communication and problem-solving skills are essential for managing cross-functional relationships. This is an exciting opportunity to work at the forefront of payment solutions.