AI-Driven CX Architect - Multichannel Support Lead (Remote)

Leading Edge; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Customer Support & Experience Architect in Dubai. This role involves designing AI-driven customer experience solutions and developing multichannel support systems. Candidates should have over 4 years of experience in customer experience design, a strong grasp of CRM integration, and familiarity with the UAE market. The position is fully remote but prefers candidates near the UAE time zone.

Qualifications

• 4+ years of experience in Customer Experience, Support Operations, or Solution Design.
• Proven experience in building or leading AI-assisted support systems.
• Familiarity with UAE market and Arabic-English support design.

Responsibilities

• Design and deploy AI workflows using GPT-4o and LangChain.
• Develop multichannel support stack including web, in-app chat, IVR.
• Lead CRM and automation tools integration for unified customer view.

Skills

Customer Experience Management

AI-driven Solution Design

CRM Integration

Multichannel Support

KPI Setup

Tools

Freshdesk

HubSpot

Twilio

Zapier

Job description

A technology solutions provider is seeking a Customer Support & Experience Architect in Dubai. This role involves designing AI-driven customer experience solutions and developing multichannel support systems. Candidates should have over 4 years of experience in customer experience design, a strong grasp of CRM integration, and familiarity with the UAE market. The position is fully remote but prefers candidates near the UAE time zone.