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Call Center Agent
Job summary
A leading automotive company is seeking a Call Center Agent in Dubai to manage outbound calls and engage potential customers. Ideal candidates must possess strong communication skills and thrive in a dynamic, target-driven environment. Key responsibilities include presenting automotive services, booking appointments, and ensuring KPI performance. This full-time, on-site role offers a base salary of AED 3,500/month plus incentives and benefits such as medical insurance and training opportunities.
Benefits
Qualifications
- Experience in outbound calling, telesales, or similar roles.
- Familiarity with documentation processes.
Responsibilities
- Make outbound calls to potential customers.
- Present automotive services and book appointments.
- Meet daily and monthly KPIs.
Skills
Tools
We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.
Outbound Calling & Lead Engagement
Make outbound calls to potential customers from internal lead databases.
Present automotive services, offers, and vehicle options in a confident and professional manner.
Understand client needs and offer relevant vehicle or service solutions.
Book test drives, service appointments, or showroom visits.
Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
Performance & Reporting
Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
Record all activities in the CRM platform.
Provide feedback on script performance and lead engagement effectiveness.
Collaboration & Development
Coordinate with sales and service teams for quality lead handling.
Attend product and sales training sessions regularly.
Stay informed about vehicle arrivals, promotions, and service packages.
Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
Strong verbal communication and objection-handling skills.
Fluency in English (Arabic is a plus).
Familiarity with CRM tools and documentation processes.
Positive attitude, target-oriented mindset, and ability to thrive under pressure.
Base salary: AED 3,500/month
Average monthly incentive: AED 1,500–5,000 based on KPIs
Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.
Type: Full-time, on-site
Location: Dubai, UAE
Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Join a high-energy team in one of the UAE’s most active industries.
Access a transparent, performance-based incentive structure.
Grow through continuous training and development programs.
Be part of a results-driven company that values communication and teamwork.
If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.