Customer Experience & Feedback Analytics Specialist

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in digital services is seeking a highly motivated Customer Success Specialist to enhance digital experience for a major government entity in UAE. This full-time role involves analyzing customer feedback across various platforms, collaborating with multidisciplinary teams, and supporting service improvement initiatives based on performance metrics. The ideal candidate requires a Bachelor's degree and at least 4 years of experience in customer success or service quality. This position does not support remote work.

Qualifications

• At least 4 years of experience in customer success or service quality role.
• Ability to analyze customer experience feedback and identify areas for improvement.

Responsibilities

• Monitor and analyze feedback from multiple customer experience channels.
• Conduct daily analysis of feedback data.
• Collaborate closely with UX and customer engagement teams.
• Prepare structured reports and dashboards highlighting service gaps.
• Support service improvement initiatives in line with digital standards.

Skills

Customer feedback analysis

Collaboration with UX and IT

Performance metrics tracking

Data-driven decision-making

Education

Bachelor's degree in public administration, business communications, IT

Tools

Jira

Figma

Job description

A leading company in digital services is seeking a highly motivated Customer Success Specialist to enhance digital experience for a major government entity in UAE. This full-time role involves analyzing customer feedback across various platforms, collaborating with multidisciplinary teams, and supporting service improvement initiatives based on performance metrics. The ideal candidate requires a Bachelor's degree and at least 4 years of experience in customer success or service quality. This position does not support remote work.